Ansar Publishing LC

FAQ

*Until September 14, 2024, please reference our Preorder Campaign shipping policies here.

We’ve partnered with ShipBob as our fulfillment partner, offering three tiers of delivery service: standard, priority, and expedited, along with a 2-day express option. ShipBob ensures the most cost-effective courier from their extensive network of transportation partners is selected based on your location.

*Until September 14, 2024, please reference our Preorder Campaign shipping policies here.

Shipping costs depend on your chosen service and delivery location. The shipping fee will be calculated for you during the checkout process. Our standard shipping option typically provides cost-effective shipping via USPS Media Mail.

*Until September 14, 2024, please reference our Preorder Campaign shipping policies here.

While we strive to provide reliable delivery estimates, carrier delays can happen without warning. Unfortunately, delays aren’t eligible for refunds. Some packages may take longer to deliver due to various factors such as misplacement, delivery address issues, or customer unavailability. During peak shipping times, like Thanksgiving through Christmas, consider adding an extra two business days to your estimated transit times. Please note that carriers do not guarantee delivery dates for standard and most expedited shipments.

*Until September 14, 2024, please reference our Preorder Campaign shipping policies here.

Absolutely! You’ll receive updated tracking information via email to keep you informed about your shipment’s progress.

*Until September 14, 2024, please reference our Preorder Campaign shipping policies here.

The average transit times within the US are as follows:

  • Standard Shipping: 3-7 business days
  • Priority Shipping: 2-5 business days
  • Expedited Shipping: 2-3 business days
  • 2-Day Express Shipping: 1-2 business days

For international (US cross-border) orders, general transit time estimates are as follows:

  • Expedited International: 1-6 business days
  • Standard International: 7-30 business days

*Until September 14, 2024, please reference our Preorder Campaign shipping policies here.

Yes, we accept returns and issue refunds to the original payment method for unused and undamaged products. Please note that the buyer is responsible for return postage. For your convenience, we can provide a shipping label for a fee, and a $3.00 processing fee applies to every returned package. Products purchased as a bundle must be unopened in their original packaging for a return to be accepted. For more information and detailed return instructions, please reach out to contact@ansarpublishing.com.

To access our legal pages and policies, click here.